Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
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Condition: USED (All books are in used condition)
Condition - Very Good The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts/accessories or bundled items.
Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
Used Book in Good Condition
Do you want your employees to communicate with each other in a consistently direct and respectful way? Communication problems and the need to deliver hard messages plague interactions between employees, physicians and patients. While your employees are caring and intend to work harmoniously with each other, they may not have the necessary skills. With Practical Assertiveness, you can help your team master and apply tactful, direct, and compassionate communication that will make it more likely that they achieve the results that you and they want. Written by healthcare communication expert Wendy Leebov Ed.D, Practical Assertiveness is a clear nuts and bolts guide filled with case situations, self-assessment tools, and practice exercises that help learners: 1) Communicate their wants, needs and feelings in a genuine way that shows their caring and altruistic intentions 2) Build harmonious, respectful relationships 3) Reach new heights of self-confidence, contribution and pride in their work If you are anxious to replace difficult, tension-ridden interactions with direct, respectful exchanges, Practical Assertiveness has the strategies for you!
